Cookie Policy

Last Updated: April 23, 2025

1. Introduction

BookedUp.me ("we," "our," or "us") uses cookies and similar technologies on our website (bookedup.me). This Cookie Policy explains how we use these technologies, what types of cookies we use, and how you can control them.

By using our website, you consent to the use of cookies as described in this policy. If you do not accept the use of cookies, please disable them as explained below or refrain from using our website.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They allow us to recognize your device and remember certain information about your visit, such as your preferences and actions on our site. Cookies are widely used to make websites work more efficiently and provide valuable information to website owners.

3. Types of Cookies We Use

We use the following types of cookies on our website:

3.1 Essential/Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.

Examples include:

  • Session cookies for managing user sessions
  • Security cookies for detecting authentication abuses
  • Load balancing cookies

3.2 Preference/Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

Examples include:

  • Language preference cookies
  • Location-based cookies to provide relevant content
  • Customized interface settings

3.3 Analytics/Performance Cookies

These cookies collect information about how visitors use our website, such as which pages they visit most often and if they receive error messages. All information collected by these cookies is aggregated and anonymous. They help us improve the performance of our site.

Examples include:

  • Google Analytics cookies
  • Heat mapping cookies
  • Website performance tracking

3.4 Marketing/Advertising Cookies

These cookies are used to track visitors across websites. They are set to display targeted advertisements based on visitor interests and to measure the effectiveness of advertising campaigns.

Examples include:

  • Cookies used for retargeting ads
  • Cookies used to limit the frequency of ads
  • Cookies that build a profile of your interests

4. Google Tag Manager and Third-Party Cookies

Our website uses Google Tag Manager, which may deploy various third-party tracking technologies through a tag management solution. These technologies may include:

  • Google Analytics for website analytics
  • Facebook Pixel for conversion tracking and retargeting
  • LinkedIn Insight Tag for professional audience analysis
  • Other advertising and analytics platforms

Each third-party vendor has its own privacy and cookie policies. We encourage you to review these policies for more information about their practices.

5. Cookie Duration

The cookies we use have different lifespans:

  • Session Cookies: These temporary cookies are erased when you close your browser and do not collect information from your device.
  • Persistent Cookies: These cookies remain on your device until they expire or you delete them. Expiration periods for persistent cookies on our site range from a few minutes to two years, depending on their function.

6. How We Use Cookies

We use cookies for various purposes, including:

  • To provide essential website functionality
  • To remember your preferences and settings
  • To understand how you use our website
  • To improve your browsing experience
  • To personalize content and advertising
  • To facilitate the appointment booking process
  • To secure your data and prevent fraud
  • To facilitate our text-back and AI chat bot systems
  • To support our Google Reviews automation
  • To enable database reactivation features

7. Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can:

7.1 Browser Settings

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data
  • Opera: Settings > Advanced > Privacy & security > Cookies

7.2 Opt-Out Tools

7.3 Cookie Banner

When you first visit our website, a cookie banner allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

8. Privacy and Data Protection

For more detailed information about how we handle your personal data, please review our Privacy Policy.

9. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret the DNT signal, our website does not currently respond to DNT signals.

10. Cookie Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this page for the latest information on our cookie practices.

11. Cookies We Use

The following table lists the specific cookies that may be deployed on our site:

Cookie Name Provider Purpose Expiration
_ga Google Analytics Used to distinguish users 2 years
_gid Google Analytics Used to distinguish users 24 hours
_gat Google Analytics Used to throttle request rate 1 minute
_fbp Facebook Used by Facebook for advertising purposes 3 months
_hjid Hotjar Used to maintain the user's Hotjar ID 1 year
bookedup_session BookedUp.me Maintains user session information Session
bookedup_preferences BookedUp.me Stores user preferences 1 year
bookedup_auth BookedUp.me Authentication cookie 14 days
gclid Google Used to track Google ad clicks 30 days

12. Contact Us

If you have any questions about our Cookie Policy or practices, please contact us:

13. Consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree, you can adjust your browser settings as described above or stop using our website.