Privacy Policy

1. Introduction

BookedUp.me ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at bookedup.me, use our mobile application, or use any of our services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not access or use our Service. This Privacy Policy may change from time to time. Your continued use of our Service after we make changes constitutes your acceptance of those changes, so please check the policy periodically for updates.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, phone number, business name, address, and payment information.
• Business Information: Information about your business, including your services, pricing, availability, staff members, and business hours.
• Customer Data: Information about your customers, including their names, contact information, appointment history, preferences, and any other information you collect through our platform.
• Communications: Information you provide when you contact us for customer support, participate in surveys, or communicate with us in any other way.
• Payment Information: Financial information necessary to process payments, including credit card numbers, billing addresses, and other payment details.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Information: Information about how you use our Service, including the features you access, the actions you take, and the time, frequency, and duration of your activities.
• Device Information: Information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, mobile network information, and browser type.
• Location Information: Information about your approximate location as determined from your IP address.
• Log Data: Information that web browsers, mobile devices, and servers typically record, such as IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions, and send related information including confirmations and receipts
• Facilitate appointment booking, messaging, and other interactions between you and your customers
• Send automated text messages to your customers regarding appointments, reminders, and follow-ups
• Generate and analyze statistics and trends about the use of our Service
• Detect, investigate, and prevent fraudulent transactions, unauthorized access to our Service, and other illegal activities
• Personalize and improve the Service, and provide content, features, or advertisements that match your interests and preferences
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Service
• Comply with applicable laws, legal processes, and regulations

4. Customer Data Processing

As part of providing our Service, we process data about your customers on your behalf. With respect to such data:

• You are the data controller of your customers' personal information, and we are the data processor.
• You are responsible for obtaining all necessary consents and permissions from your customers for the collection, use, and processing of their information through our Service, including consent for sending text messages.
• We will only process your customers' data in accordance with your instructions and as necessary to provide the Service.
• We implement appropriate technical and organizational measures to protect your customers' data.

5. Text Messaging

Our Service includes features that send text messages to your customers. By using these features:

• You authorize us to send text messages to your customers on your behalf.
• You represent and warrant that you have obtained all necessary consents and permissions from your customers to receive text messages, in compliance with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).
• You agree to maintain records of such consents and to provide them to us upon request.
• You understand that standard message and data rates may apply to text messages sent to your customers, and that customers must be informed of this.
• You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your failure to obtain proper consent from your customers for text messaging.

6. Sharing of Information

We may share the information we collect about you as follows or as otherwise described in this Privacy Policy:

• With Service Providers: We may share your information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These include payment processors, cloud hosting providers, customer support services, and text messaging services.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to detect, prevent, or otherwise address fraud, security, or technical issues; and to protect the rights, property, and safety of BookedUp.me, our users, or others.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.
• Aggregated or De-Identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.

7. Data Retention

We will retain your information as long as necessary to provide you with the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we may retain certain information if required by law or for legitimate business purposes, such as fraud prevention and enhancing user safety and security.

8. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications with us. We are not responsible for the functionality, privacy, or security measures of any other organization.

9. Your Rights and Choices

9.1 Account Information

You may update, correct, or delete certain account information at any time by logging into your account or contacting us. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

9.2 Marketing Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

9.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service. For more information, please see our Cookie Policy.

9.4 California Privacy Rights

If you are a California resident, you have the rights described in our California Privacy Notice. To exercise your California privacy rights, please follow the instructions in that notice.

9.5 European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under applicable data protection laws, including the right to access, correct, and delete your personal data; object to or restrict processing of your personal data; and the right to data portability. To exercise these rights, please contact us as described in the "Contact Us" section below.

10. International Data Transfers

BookedUp.me is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Service from outside the United States, please be aware that information collected through the Service will be transferred to, processed, and stored in the United States and other countries. Data protection laws in the U.S. may differ from those in your country of residence.

If you are located in the EEA, UK, or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your personal data to the US. By using our Service, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

11. Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

12. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date at the top of this page and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access our Service to stay informed about our information practices and the choices available to you.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

BookedUp.me
30 N Gould Street
, Sheridan, WY 82801
Email: privacy@bookedup.me
Phone: (523) 113-4457