Last Updated: April 23, 2025
Welcome to BookedUp.me. These Terms of Service ("Terms") govern your access to and use of the BookedUp.me website, services, and applications (collectively, the "Service"). The Service is operated by BookedUp.me ("we," "our," or "us").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and BookedUp.me.
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
We reserve the right to disable any user account, at our sole discretion, for any or no reason, including if we believe that you have violated these Terms.
2.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Service. If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
2.2 Account Registration. To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by our registration form. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Account Security. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by BookedUp.me or others due to unauthorized use of your account.
2.4 One Account Per Business. You may create and maintain only one account per business entity. If we determine that you have created multiple accounts for the same business, we may, at our discretion, consolidate or terminate the duplicate accounts.
3.1 Service Overview. BookedUp.me provides a platform for businesses to manage customer appointments, respond to missed calls, automate customer communications, and collect customer reviews. The Service includes features such as text message notifications, AI-powered chat assistants, Google Reviews automation, and database reactivation tools.
3.2 Service Availability. We strive to ensure that the Service is available at all times. However, we do not guarantee that the Service will be available or error-free at all times. We may perform maintenance that could affect Service availability. We are not liable for any downtime or Service unavailability.
3.3 Service Modifications. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
3.4 Service Limitations. Certain features of the Service may have limitations, such as the number of text messages sent, appointment slots available, or customer records stored. These limitations may vary based on your subscription plan. You agree to abide by these limitations and understand that exceeding them may result in additional charges or service restrictions.
3.5 AI Features. Our Service uses artificial intelligence to power certain features, including our chat assistant. While we strive to ensure the accuracy and appropriateness of AI-generated content, we do not guarantee that AI-generated responses will be error-free or suitable for all situations. You remain responsible for reviewing and approving any AI-generated content before it is used in customer communications.
4.1 Free Trial. We may offer a limited-time free trial to new users. The trial period will last for the specified number of days indicated during registration. To access certain features of the Service during the free trial, you may be required to provide payment information. At the end of the free trial period, we will automatically begin charging you the applicable subscription fee for the plan you've chosen, unless you cancel before the end of the trial period.
4.2 Subscription Fees. After any free trial period ends, continued use of the Service requires payment of subscription fees as specified on our pricing page. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
4.3 Automatic Renewal. Your subscription will automatically renew at the end of each subscription period unless you cancel it prior to the renewal date. You authorize us to charge your payment method for the subscription fees at the beginning of each subscription period.
4.4 Price Changes. We may change our subscription fees from time to time. If we change the fees for your subscription, we will provide you with notice of the change at least 30 days before the change takes effect. If you do not agree to the price change, you must cancel your subscription before the change takes effect.
4.5 Refunds. Except as stated in our Satisfaction Guarantee or as required by law, all payments are non-refundable. Our Satisfaction Guarantee provides that if you don't see noticeable improvement in appointment bookings within the first 14 days after your free trial ends, we will work with you to optimize your system, and if you're still not satisfied, we'll offer a full refund of any charges.
4.6 Cancellation. You may cancel your subscription at any time by contacting us or through your account settings. Upon cancellation, your subscription will remain active until the end of your current billing period, but will not renew. We do not provide refunds for the unused portion of any subscription period.
4.7 Late Payments. If we are unable to process your payment for any reason, we may suspend your access to the Service until we receive payment. We reserve the right to charge late fees on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
5.1 Text Messaging Features. Our Service includes features that enable you to send automated text messages to your customers for appointment reminders, follow-ups, missed call notifications, and other communications.
5.2 Compliance with Laws. You agree to use our text messaging features in compliance with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any similar state laws. You are responsible for obtaining and maintaining all necessary consents from your customers to receive text messages, and for honoring opt-out requests promptly.
5.3 Message Content. You are solely responsible for the content of the text messages sent through our Service. You agree not to use our text messaging features to send content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
5.4 Message Rates. Standard message and data rates may apply to text messages sent to your customers. You agree to inform your customers that message and data rates may apply.
5.5 Indemnification for Text Messaging. You agree to indemnify, defend, and hold harmless BookedUp.me and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to your use of our text messaging features, including any claims related to your failure to obtain proper consent from recipients or your violation of applicable laws and regulations.
5.6 Message Limits. Your subscription plan may include limitations on the number of text messages you can send. If you exceed these limits, you may incur additional charges or your ability to send messages may be restricted until the next billing cycle.
6.1 Review Solicitation. Our Service includes features to help you solicit reviews from your customers on Google and other review platforms. You are responsible for ensuring that your use of these features complies with the terms of service of the respective review platforms.
6.2 Prohibited Practices. You agree not to use our review automation features in any way that violates Google's or any other platform's policies, including but not limited to offering incentives for reviews, discouraging or prohibiting negative reviews, or requesting reviews in bulk from customers who have not used your services.
6.3 No Guaranteed Results. We do not guarantee any specific results from using our review automation features, including the number of reviews received, star ratings, or impact on your business's online presence.
6.4 Platform Changes. Review platforms may change their policies or technical requirements at any time. We will make reasonable efforts to update our Service to accommodate such changes, but we cannot guarantee that our review automation features will continue to function with all platforms indefinitely.
7.1 Compliance with Laws. You agree to use the Service in compliance with all applicable local, state, national, and international laws, rules, and regulations.
7.2 Prohibited Activities. You agree not to:
7.3 Your Content. You are solely responsible for all information, data, text, communications, or other materials ("Content") that you upload, post, email, transmit, or otherwise make available via the Service. You represent and warrant that you have all rights, licenses, consents, and permissions necessary to use and to authorize BookedUp.me to use any Content in accordance with these Terms.
7.4 Customer Data. You are responsible for obtaining all necessary consents and permissions from your customers whose data you provide to us, including for the collection, use, and processing of their information through our Service. You represent and warrant that your collection and use of customer data complies with all applicable privacy laws and regulations.
7.5 Security Measures. You agree to implement and maintain appropriate security measures to protect your account credentials and ensure that only authorized personnel can access your BookedUp.me account.
8.1 Our Intellectual Property. The Service and its original content, features, and functionality are and will remain the exclusive property of BookedUp.me and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of BookedUp.me.
8.2 Your License to Us. By uploading, posting, or otherwise making available any Content via the Service, you grant to BookedUp.me a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Content in all formats and distribution channels now known or hereafter devised to provide and promote the Service.
8.3 Feedback. Any feedback, suggestions, ideas, or other information ("Feedback") you provide to us about the Service may be used by us without any restriction or compensation to you. You hereby grant us a non-exclusive, perpetual, irrevocable, fully-paid, royalty-free license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Feedback in all formats and distribution channels now known or hereafter devised.
8.4 DMCA Compliance. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on the Service, please notify our copyright agent as set forth in the Digital Millennium Copyright Act of 1998 (DMCA). For your complaint to be valid under the DMCA, you must provide the following information in writing:
The above information must be submitted to our DMCA Agent at legal@bookedup.me.
9.1 Third-Party Services. The Service may contain links to or integrate with third-party websites, services, or resources ("Third-Party Services") that are not owned or controlled by BookedUp.me. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any Third-Party Services. You acknowledge and agree that BookedUp.me shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any Third-Party Services.
9.2 Integration Partners. We may offer integrations with various calendar services, payment processors, and other business tools. Your use of these integrations is subject to the terms and conditions of those third-party providers. You are responsible for complying with their terms and for any fees they may charge.
9.3 Third-Party Account Information. If you connect your BookedUp.me account with a third-party service (such as Google Calendar, Outlook, or a payment processor), you authorize us to access and use your information from that service as permitted by that service, and to store your login credentials for that service. We will only collect and use such information in accordance with our Privacy Policy.
10.1 Data Security. We implement reasonable security measures to protect your data. However, no security system is impenetrable, and we cannot guarantee the security of your data. You acknowledge that you provide your data to us at your own risk.
10.2 Privacy Policy. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, which explains how we collect, use, and disclose information about you.
10.3 Data Processing. To the extent that you provide us with customer personal data that is subject to data protection laws, we will process such data as your data processor in accordance with your instructions and applicable law. You remain the data controller for such customer personal data.
10.4 Data Breach Notification. In the event of a data breach affecting your data or your customers' data, we will notify you in accordance with applicable law and provide reasonable assistance in your compliance with any data breach notification obligations you may have.
11.1 Service Provided "As Is." YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BOOKEDUP.ME EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11.2 No Guarantees. BOOKEDUP.ME MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
11.3 No Advice or Information. ANY ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BOOKEDUP.ME OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
11.4 Third-Party Content. BOOKEDUP.ME DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND BOOKEDUP.ME WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
12.1 Limitation of Liability. IN NO EVENT SHALL BOOKEDUP.ME, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICE, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 Cap on Liability. IN NO EVENT WILL BOOKEDUP.ME'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID BOOKEDUP.ME IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
12.3 Exclusions. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless BookedUp.me and its licensors and licensees, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights; (iv) your violation of any applicable law, rule, or regulation; (v) your Content, or (vi) any other party's access and use of the Service with your unique username, password, or other appropriate security code.
14.1 Term. These Terms shall remain in full force and effect while you use the Service.
14.2 Termination by You. You may terminate your account at any time by following the instructions on the Service or by contacting us.
14.3 Termination by Us. We may terminate or suspend your account and your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
14.4 Effect of Termination. All provisions of these Terms which, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14.5 Data After Termination. After termination of your account, we may retain your data as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. We may also retain and use your data in an anonymized form.
15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.
15.2 Dispute Resolution. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in Sheridan, Wyoming, using the English language in accordance with the Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Arbitration Rules and Procedures of JAMS. The prevailing party in any arbitration or other proceeding arising under these Terms shall be entitled to receive reimbursement of its reasonable attorneys' fees and costs.
15.3 Class Action Waiver. ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
15.4 Entire Agreement. These Terms constitute the entire agreement between you and BookedUp.me regarding the use of the Service, superseding any prior agreements between you and BookedUp.me relating to your use of the Service.
15.5 No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
15.6 Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent permitted by law.
15.7 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without BookedUp.me's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. BookedUp.me may assign or transfer these Terms, in its sole discretion, without restriction.
15.8 Notices. We may provide notices to you via email, regular mail, or postings on the Service. Notices to BookedUp.me should be sent to the address provided in the Contact Us section.
15.9 Force Majeure. BookedUp.me shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond BookedUp.me's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, pandemics or public health emergencies, acts of God, terrorist attacks, or natural disasters.
15.10 Changes to Terms. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us at:
BookedUp.me
30 N Gould Street
Sheridan, WY 82801
Email: legal@bookedup.me
Phone: (555) 123-4567